Job Description

A leading SaaS provider in the accounting industry is looking for a highly experienced Technical Content Creator to join their content and documentation team. This is a full-time opportunity offering a dynamic, collaborative environment and the chance to contribute to cutting-edge products.
xf0x9fx93x8d Location: Hybrid (Kolkata - India)
xf0x9fx95x92 Employment Type: Full-Time
xf0x9fx93x85 Experience Level: 6+ Years
xf0x9fx93x9d Role Overview:
The Technical Content Creator will be responsible for developing, maintaining, and enhancing user-facing documentation including help articles, release notes, and product guides. The role requires deep technical knowledge, outstanding communication skills, and the ability to work closely with cross-functional teams to deliver high-quality content that supports users across various touchpoints.
xf0x9fx94x91 Key Responsibilities:
Create and manage online help content, release notes, FAQs, and user guides
Build and maintain layouts and templates in Zendesk, ensuring consistency and usability
Translate complex technical concepts into simple, clear, and user-friendly documentation
Collaborate with UI designers to fine-tune HTML5/CSS templates and layouts
Engage with SEO teams to ensure documentation is searchable and optimized
Work closely with developers, testers, and product managers to gather information and filter relevant updates
Maintain deep knowledge of product features and industry-specific use cases
Respond to queries and feedback from users, particularly in the Irish/UK markets
Adapt quickly to changing priorities and work independently on multiple tasks
xe2x9cx85 Required Skills and Experience:
6+ years in technical content creation, ideally within a product-based company
Hands-on experience with Zendesk, including layout and template customization
Strong command of HTML5 and CSS
Excellent oral and written English communication skills
Ability to simplify complex technical topics for diverse audiences
Proven experience creating structured, engaging, and accessible documentation
Technical problem-solving skills and a proactive mindset
Ability to manage deadlines and shifting priorities in a fast-paced environment
xf0x9fx8ex81 Perks and Benefits:
Competitive salary and comprehensive benefits package
Opportunities for professional growth and ongoing training
Collaborative, forward-thinking team environment
Work on innovative SaaS solutions for the accounting industry
Contamos con un equipo sxc3xb3lido y robusto de consultores especializados en bxc3xbasqueda y seleccixc3xb3n de personal, asxc3xad como en consultorxc3xada en diversos temas asociado al Talento Humano en mxc3xbaltiples sectores y paxc3xadses, garantizando de esta manera la prestacixc3xb3n de un servicio oportuno y resolutivo a cada una de las empresas que nos confxc3xadan la seleccixc3xb3n y/o el entrenamiento de sus profesionales.
Actualmente sumamos mxc3xa1s de 10 axc3xb1os de experiencia en el manejo de procesos, tanto individuales como masivos, a nivel local y regional.