Job Description

Role Purpose
The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for client's transformation, enhancement, advanced problem-solving skills and support projects.
They will use a mix of consultative skills, technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.
Candidates in this role will also contribute to pre-sales support and practice development activities for their respective technical area of expertise.
This role requires experienced candidates for several positions and seniority levels
Do
Delivery:

• Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project
• High level design, detailed design and develop technical / integration solutions to meet those needs
• Work with clients to understand their business needs and processes
• Participate in technical and technology workshops to understand and deliver integration requirements
• Drive client discussions to define the integration requirements and translate the requirements to the technical solution
• Provide training and support to end-users
• Write technical specifications and test plan for development team to ensure test driven development
• Manage projects and timelines

• Provide expert support to various projects and delivery engagements as and when required

• Drive innovation/transformation agenda in large existing accounts, provide delivery
• Provide delivery support and escalation management
• Interaction with SAP and with party partners

Practice development

• Capacity Building - Mentoring teams, driving certifications etc.,
• Capability Building - Developing tools, automation and GenAI frameworks, best practices etc.,

Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Delivery Head/Manager
To report on project progress
To manage client escalation
To seek any help that is required to deliver requirements successfully
Practice/Competency & Manager
Guide, develop, mentor fresher in SAP
Seek support for upskilling/certification
Develop reusable components for common requirements
Pre-sales Manager
Provide technical inputs for proposal
Provide resource requirement for proposed solution of respective track
Participate client meetings/orals/workshops
External
Process/Business owner from
Client's Project team
Understanding the scope and business requirement
Prepare technical specification and test plan to start development work
Act as POC for respective technical module / workstream throughout the project lifecycle (Design-Develop-support)
Display
Lists the competencies required to perform this role effectively:

• Technical Competencies/ Skill

Competency Levels
Foundation
Business requirement / scope understanding of respective technical area
Prior work experience in respective SAP technical area
People & Customer management
Competent
Proficient in respective SAP technology and own end to end responsibility of respective track working with functional experts or Architects
Proficient to discover existing SAP applications and interfaces, experience to analyze and identify migration opportunity of existing interfaces and applications
SAP S/4HANA Certification(s), in core technology areas
SAP consulting experience including customer facing implementations, conversion, rollout, support and expert advisory assignments in S/4HANA environment
Experience in clean core approach and cloud adaption
Good understanding of the integration aspects within SAP applications
Expert
NA
Master
NA

• Behavioral Competencies/Secondary Skills

• Experienced in a multi-cultural, multi-location distributed global delivery setup
• Excellent communication skill in verbal and written English
• Very good capabilities and experience in people management and stakeholder management

Deliver
No.
Performance Parameter
Measure
1
Job Knowledge
Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module
2
Customer Satisfaction
As defined by clients SLAs
3
Manging change & Improvement
Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective
Measure overall adaptability/flexibility to move from one project to another project
4
Functional Leadership
Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively
5
Customer Responsiveness
Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner
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