Job Description

Scope It is a customer facing role that understands how the BY solutions within area of focus can be configured and delivered to better facilitate customer business processes, provide resolution to all customer queries/requests, identify root cause, and focus on preventing problem recurrence, Carrier Onboarding directly/with visibility providers. Our Current Technical Environment Software: Java, Springboot, Gradle, GIT, Hibernate, Rest API, OAuth , Snowflake Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD) Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite What You\'ll Do This is a customer-facing role where polish, poise, and networking within the industry is important. Need the ability to bring order to ambiguity and moderate between conflicting points of view. Point of contact for all customer requests, and playing a role of trusted advisor to the customer - Owns customer success. Understand the implemented Architecture along with Solution, Technical and Integration Design Provide Product Demo, help in getting Change Request (CR) document created, capture business requirements and execute/test to deliver the CR Technical Architect to engage customers during discovery and carrier onboarding and standardize the data flow/integrations. SME should also be able to look at building standards Message integration guides and standard usage of adopters. Technical Architect should also be able to train/mentor fellow consultants. Develops functional specifications of sound design for modifications, interfaces, reports and screens that achieve customers\' business objectives. Develop and execute test scripts to ensure BY software consistently meets the customer\'s business objectives. Provide non-technical support during the \'go-live\' period. Serves in a supporting functional role while attending and contributing to key meetings between the BY project stakeholders, customer stakeholders, and corresponding leadership teams. Ensure knowledge transfer is conducted with key customer project team. Provide primary user support and verify that the system provides the required business functions and maintains data integrity. For customer issues, Identify Root cause and focus on preventing problem recurrence. Proactive shipment monitoring and managing with vendors for issues related to tracking Analyze adoption and consumption trends and highlight any gap. Recognize and highlight incremental revenue opportunities with existing customers/projects. Able to work with global teams, multiple time zones, virtually, and in-person. Communicates business cases to PMG and PD regarding customer specific needs related to product functionality and enhancements. Coordinate Request Priority with Product Development What We Are Looking For Expert in Java and Microservices with Experience in EDI and other industry carrier message. Experience in supporting Supply Chain solutions on SaaS (Azure preferred) Excellent Client Communication is a MANDATE Working knowledge on Data Lake, Blobs with experience in DevOps Hands on experience in Rest/ SOAP web services, ESB, JMS messaging concepts Experience in SOAPUI, Postman, Maven, JMS Messaging using Kafka or other messaging XML and XSD Skills - Parsing, Validation and Generation (any XML API) Experience with any Log tool like Splunk preferred. Prefer to have experience in using JIRA and Salesforce (or similar tools) Work with SaaS product, mainly Azure, Kafka, Microservices, Data Analytics, BI knowledge is preferred Strong domain knowledge. I.e. Knowledge of TL, LTL, parcel, ocean, air, rail, and IM transport; Fleet and market carrier operations; TMS-ERP integrations. Excel (data cleansing, pivot tables), Word and PowerPoint (concise, polished documents), Python, SQL (beginner or intermediate) strongly preferred Any knowledge of EDI onboardings and Integrations This position requires someone who is self-driven, agile, quick learner and a highly motivated individual who thrives in a fast-paced team environment Experience in EDI and other industry carrier message. Experience in supporting SaaS products and have Supply Chain background Understanding of MuleSoft, Integration Framework, Azure Architecture and Java code Requirement to work in shifts (6 am to 3 pm / 2 pm to 11 pm / no night shift) on Rotation basis. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here: Core Values Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder\'s inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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