Job Description

:
Experience: 2-4 Years
Key Responsibilities-

• Provide comprehensi ve technical pre-sales and post-sales support on CATIA V5/3DExperience solutions.

• Coaching and Mentoring team on CATIA V5/3DEXPERI ENCE Solutions.

• Deliver solution presentations to prospects, at both the end user and senior management level.

• Present 3DEXPERI ENCE solutions in live-demos during tradeshows and seminars

• Planning/delivering trainings, technical workshops and enablement ses sions for customers and internal teams.

• Manage and review all technical activities of strategic accounts.

• Execute Tech support responsibilities: End-to-End ownership of tech support request from opening until closure ensuring customer satisfaction via Visit, Phone and E-mail.

• Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable

• Timely deliver answers / solutions to the customers.

• Organize and manage technical sales semi nars/webinar in his territory

• Coordinate Technical Support activities with Tech Support group to increase technical services qual ity and improve customer satisfaction Preferred Skills & Knowledge.

• Must have Experience in CAD platform especially Catia V5/ 3D EXPERIENCE and exposure to PLM will be added advantage.

• Exposure to design and development activities.

• Mentor team members by sharing Technical expertise.

• Be self-motivated and eager to engage in challenging situations demanding high reactivity, while conti nuously raising the standard of quality Support & Services.

• Good at communication and coordination.

• Good at issue tracking and follow up for closure.

About Company:
#ComeJoinUs in #EngineeringABetterWorld. We're a global product engineering and digital services company focused on fulfilling our mission of helping the world drive, fly, build, and farm by enabling our customers to realize better products and deliver better experiences. We're the strategic engineering partner businesses turn to when they aspire to be better. Manufacturing companies rely on us to enable them to conceptualize, develop and realize better products that are safer, cleaner, and improve the quality of life for all the stakeholders, helping us achieve our vision of #EngineeringABetterWorld. We're inspiring a new generation of engineers who, by embracing the opportunities that exist at the convergence of digital technology & traditional engineering, are developing better products. We're redefining what the world understands by engineering and spreading the influence and impact of engineering as humanity's best way of addressing its most important challenges and opportunities.

Skills Required