Job Description

Conduct weekly and monthly IT compliance audits. Prepare detailed Root Cause Analysis (RCA) reports for incidents. Maintain compliance documentation and audit records. Manage new hire setups, PC refresh cycles, and device retirements. Troubleshoot Java-based and enterprise applications. Support Microsoft Office, Outlook, Teams, and collaboration tools. Perform OS-level troubleshooting and patch management. Manage users, groups, permissions, and group policies. Support servers, LAN/WAN, VoIP, routers, switches, and firewalls. Ensure timely security updates and system uptime. Provide basic support for Azure, AWS, and Genesys Cloud. Support VMware virtualization environments. Assist with Cisco networking devices. Collaborate with IT teams and contribute to knowledge base articles. 4+ years of hands-on experience in Desktop Support and IT Compliance. Experience as IT Support Engineer, Desktop Support Engineer, or System Administrator. Strong knowledge of Windows 10/11, Linux, and macOS. Experience with hardware, peripherals, and office automation. Basic knowledge of cloud platforms, networking, and virtualization. Microsoft, ITIL, or equivalent certifications. Experience with IT audit frameworks and ITSM tools. Strong analytical, documentation, and communication skills.

Skills Required