Job Description

Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.



Role & Responsibility



Responsible to lead business analysis functions for medium to large-scale projects and enhancements. Formulates and defines system scope and objectives based on user needs, a thorough understanding of applicable business systems, and industry best practices. Creates or modifies processes and procedures to solve problems, considering technical feasibility and desired results.



This role works closely with vendor partners, team members, business and IT leaders to elicit and document business needs and requirements.



A candidate for this position must be a self-starter and able to work in a varied, fast-paced environment as part of a service delivery function for client



Essential Job Functions:



1. Responsible to lead business requirements gathering for projects and enhancements.



2. Responsible for managing and facilitating communications between IT teams, business, and vendors.



3. Assists in formulating and designing system scope and objectives based on user needs and thorough understanding of business processes.



4. Identifies, evaluates, and recommends potential solution options, supports the resolution via projects and enhancements through to production deployment.



5. Performs operational support activities to triage and research production support issues, advocates for business users, and manage resolution of production defects through to production deployment.



6. Provides subject matter expertise and guidance to project team members concerning P&C insurance and system implementations.



7. Relies on experience and judgment to plan and accomplish goals.

Participates in the full software development life cycle (SDLC).


a. Collects and defines requirements



b. Translates into functional design documents



c. Participates in technical design



d. Participates in test planning and may coordinate User Acceptance Testing (UAT)



e. Supports execution of both QA and UAT phases



f. Participates in user documentation processes



g. Assists with training users on new or enhanced applications



h. Supports Go Live activities including production smoke testing and post Go Live activities



9. Participates in operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, and other job aids as applicable.

Requirements

Technical Experience



1. Experience in working with legacy systems. Skilled in analyzing legacy systems. Preparing training and guide documentation for a legacy system a plus.



Communication Skills



1. Strong written and communication skills to effectively communicate complex underwriting concepts to various stakeholders, including underwriters, actuaries, and management.



Technical Writing Skills



1. Ability to research and gather information about software and translate that information into technical training guides for other business analysts, solution architects and developers.



2. Knowledge of instructional design principles to structure the training materials effectively, including defining learning objectives, organizing content logically and creating engaging exercises and examples.



Other Functions:



1. Complies with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company.



2. Perform special projects and other duties as may be assigned.



3. Establishes and builds strong working relations and partnerships with Business Units and Senior Management.



Qualifications:



Bachelor's Degree preferred (preferably in MIS, IT, or Business) 8-10 years' experience preferred Excellent problem solving and analytical skills Experience writing business requirements and functional specs Demonstrated knowledge of SDLC Experience with UI/design specs/wireframes Knowledge of Microsoft Office products (Visio, Excel, Word, PowerPoint, and Access) Knowledge of UML and BPMN Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements Knowledge of formal methodologies for planning and executing application development, enhancement, or support Knowledge of tools and techniques for design, development, and support of Client/Server applications Ability to write business requirements and functional specifications Strong writing and communication skills. Strong customer service orientation (responsive, consultative, collaborative and accurate). Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions. Strategic thinking; Applies organizational acumen to identify and maintain focus on key success factors for the organization. Superior attention to detail. Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities. Ability to work effectively as part of a team.

Job Opening ID


RRF_5848
Job Type


Permanent
Industry


IT Services
Date Opened


11/09/2025
City


Pune City
Province


Maharashtra
Country


India
Postal Code


411057