Job Description

Overview

To act as the pivot or intermediary between end-users and IT to ensure that business requirements and functional requirements are identified, documented and delivered as a strategic and cost-effective solution providing business benefit and process improvement. Support the Development and Test team members throughout the System Development Life Cycle.

Key Accountabilities and Main Responsibilities

Meets with users and subject matter experts to gather and analyse business requirements. Facilitates definition of the scope and context of business requirements analysis for initiatives. Gathers, analyses and documents business requirements - communicating the desired outcome of the system enhancement/development. Gathers analyses and documents functional specifications to support the business requirements and communicates these in technical terms to analyst programmers, testers and project team members. Manages business requirements, functional requirements and technical specification documentation. Manages business requirements change requests throughout the project lifecycle. Liaises with Developers/Technical Solutions & Design to ensure that the technical solution achieves the desired outcome. Complete Traceability matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required. Ensure solution design meets business requirements and solution is understood by Technical Development and Test Teams. Perform peer review and sign-off of business and technical SDLC deliverables for other team members where appropriate. Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against. Assist with any of the SDLC testing phases to provide clarifications and respond to enquiries. Assist with escalated Production Support issues and conduct root cause analysis. Works as a crucial component of a project team responsible for enhancing existing systems or developing new systems. Investigate and consult on pragmatic alternatives for short, medium- and long-term solutions to a problem. In consultation or collaboration with Senior staff and or Manager, manage and balance client and stakeholder expectations and report and escalate where needed. Work and collaborate with third and/or vendor parties to deliver integrated system solutions. Logging and accessing technical solutions within the JIRA database and thoroughly documenting status of all client liaisons and communications.

Experience & Personal Attributes

2+ Years Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable. 2+ Years' experience with web-based applications is highly desirable. 3+ years development experience preferable Knowledge of Business Use Case Modelling - desirable Knowledge of Link Group's supported IT systems is desirable. Knowledge of Link Group IT's software development cycles is desirable Working knowledge of SQL. Working knowledge of MS office products. A good understanding of structured project delivery methodologies Experience in conducting business process re-engineering Ability to multi-task and deliver objectives within strict timelines Sound organisational skills, with the ability to prioritise conflicting tasks in order to meet strict deadlines Excellent communication skills (written and verbal) with the ability to effectively liaise with internal and external clients Exceptional analytical skills in order to analyse, isolate and interpret business needs and provide constructive input into the development of appropriate technical solutions. Ability to learn new technologies, and be able to work and deliver high quality documentation in a challenging environment Experience working in an outsourced or offshored environment is desirable Self-motivated with a strong team spirit Adaptability to working hours in order to meet business needs. A tertiary qualification in Information Technology, Business or a related discipline Demonstrated capability in Business Analysis or similar

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.


A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.



India Hub is a central part of MUFG's transformation program, which has rapidly expanded over the past 5 years to nearly 1100+ employees, to provide services to our clients across two of our businesses. We have offices in Mumbai and Pune.
India Hub has allowed us to streamline our operations and forms one of our global centres of excellence. This has allowed us to focus our skillsets, innovate our current operations and create new capabilities for the future. The Hub has been designed to support flexible operations processing our three businesses - Retirement Solutions, Corporate Markets and Investor Services. In addition, our Global Functions team provide centralized expertise and support--like HR, Finance, and IT--to ensure consistency, efficiency, and strategic alignment across all business units.
At India Hub, we are building a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.
Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.