Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

REQUIREMENTS:

Requires minimum 6 years of Health & Welfare experience Strong problem solving skills, analytical and communication knowledge Strong Health & Welfare Domain knowledge is mandatory Strong knowledge of RKS/BA7 platform is preferred Strong knowledge in MS Office, SQL Good understanding of all standard Procedure Documents Good Knowledge of Testing Procedures Strong team player Should be able to Coach & mentor team members Good project management skills Manage stakeholder communication (internal/external) Lead client projects independently & should be able to handle multiple clients Understanding of overall OTS methodology Good people management skill

JOB DESCRIPTION DETAIL:

Process/Project Management

Initiate/Kick Off Project Create project plan with relevant details such as (WBS, Effort Estimations) Task Allocation & Track deliveries for against SLA Risk Management and Mitigation Create & Maintain project management routines Initiate/Lead & Conceptualize to implement ideas of process automation Follow the standard practices and procedures specific to your Tower Create & Maintain necessary project documents

People Management

Helps drive associate engagement & related associated issues Initiate & Identify user technical/ functional training needs and devise and managing user training programs Track performance of project team members and takes appropriate action

Communications

Responsible for project/client communication Client level ownership Manage internal stakeholder communication Manage Offshore/Onshore Interaction and Stakeholder Communication Escalation Management

Client Delivery

Interprets very complex business needs and translates them into system requirements Strong understanding of Health & Welfare Domain and is required to comprehend Business Requirement Documents (BRD) Review/Maintain BRD for system gaps & domain compliance Interprets requirements to create/update systems specifications Leverages previous knowledge and expertise to achieve results with teams and can complete work self-guided. Uses best practices and understanding of business issues to improve products and services. Able to lead multiple HW clients and resources successfully Able to manage competing priorities Able to lead client calls and put the technical view for smooth functioning of client Create & Review Test Plan & Test Execution results Final sign-offs on delivery


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.



For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.