Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate - NOC engineer
Responsibilities
Maintain network performance by performing network monitoring and analysis, and performance troubleshooting network problems, escalating problems to vendors.
Create case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
Assess issues and establish a course of action to guide the client/associate to timely resolution of inquiry
Troubleshoots network problems and implements corrective action
Provide other ad hoc support and duties as assigned
Work in an environment with competing priorities
Provide 24x7x365 rotational support of production systems and services
Document and improve the CDK Hosting IT knowledge management system
Qualifications we seek in you!
Minimum Qualifications:
Relevant years of experience in a technical role preferably next gen WAN technology like SDWAN
Hands on experience in networking, routing and switching - Preferably on Cisco
Professional communication skills (written and verbal) - Mandatory
College degree in a technical field or equivalent work/industry related experience
Scripting knowledge - Python
Ability to work in a high-volume, complex, diverse environment to match a fast-paced organization
Strong focus on supporting the business customers
Preferred Qualifications/ Skills
Good understanding of networking/network concepts
Practical experience in a NOC/Managed Services environment
Industry certification like CCNA preferred
Monitoring tools - Solarwinds
Preferred qualifications
Strong communicator - English in spoken and written form.
Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required