Job Description

Description:
CTG is seeking to fill a Technical Architect - ServiceNow opening for our client.
Location: Remote
Duration: 2 months
Description:
We are seeking a highly skilled and experienced ServiceNow Technical Architect with deep expertise in Order Management and Subscription Management. This role is responsible for leading solution design, conducting fit-gap analysis, and defining the future-state application landscape to optimize order-to-cash, subscription lifecycles, and Configure, Price, Quote (CPQ) processes. The successful candidate will serve as a subject matter expert, providing architectural guidance and technical leadership to project teams.
Duties:
Solution Architecture & Design
Architect scalable, robust ServiceNow solutions for Order Management, Subscription Management, and CPQ.
Define technical roadmap and strategy for ServiceNow implementations.
Develop high-level and detailed design documents, including technical specifications, data models, and integration strategies.
Fit-Gap Analysis & Business Process Optimization
Lead workshops and assessments to evaluate business requirements against ServiceNow capabilities.
Identify customization needs and propose best-practice solutions to minimize technical debt.
Map existing CPQ processes to ServiceNow, identifying opportunities for improvement and automation.
Stakeholder Collaboration
Present architectural designs, solutions, and analysis findings to both technical and non-technical audiences.
Skills:
Strong technical expertise in ServiceNow Order Management and Subscription Management.
Proficiency in fit-gap analysis and business process optimization.
Knowledge of CPQ processes and their alignment with ServiceNow.
In-depth understanding of ServiceNow core modules: ITSM, CSM, Integrations (REST/SOAP).
Strong grasp of enterprise architecture principles and best practices.
Exceptional communication, presentation, and collaboration skills.
Experience:
10+ years as a ServiceNow Technical Architect or similar senior role.
Proven, hands-on ServiceNow implementation experience.
Experience leading fit-gap analysis for enterprise projects.
Background in analyzing and optimizing Configure, Price, Quote (CPQ) processes.
ServiceNow certifications (CAD, CIS) highly desirable.
Education:
Bachelor's degree in Computer Science, Information Technology, or related field.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at . Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $125,000 to $140,000. Salary offers are based on skills, training, experience, education, market factors, and certifications. A competitive benefits package is also offered. About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified(TM) company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Skills Required