Job Description

Job ID:

202439

Required Travel

: Minimal

Managerial - No

Location:

:India- Pune (Amdocs Site)

Who are we

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Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

In one sentence

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A highly skilled Technical Architect with deep expertise in Generative AI to lead the design, development, and deployment of intelligent automation solutions. This role involves architecting scalable automation frameworks that integrate Gen AI technologies to enhance business processes, improve efficiency, and drive innovation . Provide best-in-class production support to ensure that all automation services are reliable and highly automated and operations run smoothly. Maintain ownership of the resolution of complex technical problems, including debugging, simulations, tools and script development for problem diagnosis, troubleshooting and reproduction. Proactively strive to improve the operation and meet contractual Service Level Agreements (SLAs), by improving existing processes and automation.

What will your job look like

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1. Gen AI

Design and implement end-to-end automation solutions leveraging Gen AI models (e.g., LLMs, image/video generation, code generation). Collaborate with cross-functional teams to identify automation opportunities and translate business requirements into technical solutions. Develop and maintain architecture blueprints, standards, and best practices for Gen AI-powered automation. Evaluate and integrate Gen AI platforms and tools (e.g., OpenAI, Azure AI, Hugging Face, etc.). Ensure security, scalability, and compliance of AI-driven automation systems. Provide technical leadership and mentorship to development teams

2. Production Support

Responsible for running day-to-day production support, and handling incidents and service requests. Responsible for the reliability, availability, performance, monitoring, and incident response of the automation systems and services. Contribute to the resolution of production issues and critical incidents within the SLA. Identify risks and support in mitigating technical aspects

3. Automation

Proactively and continuously strive to improve operations by automating manual processes, improving existing processes, minimizing complexity, reducing time to response, and increasing service reliability and customer satisfaction Analyze production issues from the business and application perspective, perform impact assessment, contribute to Root Cause Analysis and outline corrective actions Provide fixes and verify changes to ensure continued operability of the automation solution Perform the day-to-day maintenance with a focus on reducing technical debt of the automations while maintaining a high degree of system availability. Strive to improve the deployment process to minimize the impact on customer business Perform design, development, testing and maintenance of tools/automations based on microservices approach, using agile methodologies and RPA tools. Provide operational input as and when required to the development team to design, develop, modify and troubleshoot software solutions and configurations, to ensure that the product/solution performs within optimal design specifications. Ensure that the solution is maintainable and scalable. Actively bringing ideas for improvement to the relevant parties. Enhance knowledge and capabilities in the relevant tools and best practices.

4. Quality and SLAs

Be aware of automation SLAs, confirming that all activities performed support SLA achievement and do not reduce the level of service. Ensure that assigned tasks are completed on time and that delivery timelines are met as per the quality targets of the organization

5. Culture, Teamwork and Collaboration

Perform blameless postmortems, provide comments and suggestions, make decisions together quickly and effectively, and work with cross functional teams to achieve goals in agile methodology Actively cooperate with the team and account members. Contribute to create a psychologically safe working environment.

6. Onboarding and Knowledge Sharing

Onboard new hires and train them on processes. Share knowledge with team members.

All you need is...

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Bachelor's degree in Science/IT/Computing or equivalent Knowledge of Robotic Process Automation must (UiPath and tools) Proven experience in automation architecture and enterprise automation tools (e.g., UiPath, Automation Anywhere, Power Automate). In-depth knowledge of Generative AI technologies, including prompt engineering, model fine-tuning, and deployment. Strong programming skills in Python, JavaScript, or similar languages. Familiarity with cloud platforms (Azure, AWS, GCP) and ML Ops practices. Excellent problem-solving, communication, and stakeholder management skills Awareness of programming concepts and ability to write software code in at least one programming language. Able to write code in Python and other similar development languages. Previous work in production operations. Knowledge of Agile develop methodologies. Knowledge of RPA processes and routines (preferred).

Why you will love this job:

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Build your skills and work on a broad scope of activities Work with and craft sophisticated software products and solutions Ability to grow and gain many opportunities for professional development We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce