Job Description

Technical Analyst for Portal Operations Team
Clario is seeking a detail-oriented Technical Analyst to support our digital platforms and enhance client delivery across respiratory and clinical systems. This role plays a key part in ensuring the quality, configuration, and operational readiness of our MyStudy Portal and related services. You'll collaborate with internal teams and clients to deliver high-impact solutions that improve study setup and user experience. If you thrive in a fast-paced, regulated environment and enjoy solving real-world problems, we'd love to hear from you.
What We OfferCompetitive pay and incentives Provident fund and medical insurance Engaging employee programmes and local events Modern office spaces and remote work flexibility

What You'll Be DoingPerform operational tasks under the guidance of senior analysts or directors Configure new study setups using the EXPClario database Conduct quality checks on study configurations, web content, reports, and contact data Manage user accounts, privileges, and assignments Attend planning meetings to gather study startup requirements Maintain administrative databases and ensure accurate data entry Collaborate with internal and client teams to update portal content Ensure timely completion of assigned project tasks within scope Build strong relationships with clients and internal stakeholders Follow up on issues and ensure timely resolution Apply departmental SOPs and standard work instructions Contribute to tool development and process improvements Share product knowledge with sales and support teams Assist in client training and presentation delivery

What We Look ForBachelor's degree in Computer Science, Business Administration, or related field 2+ years of relevant business or consulting experience Familiarity with the pharmaceutical or regulated industry Understanding of technical architecture components for implementation Proven ability to anticipate customer needs and deliver practical solutions Knowledge of project planning and time management techniques Strong interpersonal skills and client relationship management Ability to prioritise tasks and work independently Problem-solving skills for recurring technical issues Excellent written and verbal communication skills Proficiency in Microsoft Office, Google Workspace, Oracle, SQL, PL/SQL, VB, Windows OS, UNIX, and OLAP tools Based in India with flexibility for remote work

At Clario, our purpose is to transform lives by unlocking better evidence. It's a cause that unites and inspires us. It's why we come to work--and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.