Job Description

Overview:
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with its own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
With us, there are no limits for people looking to explore the edges of possibility and beyond. Together, we go. Far.
Challenge: Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.
Opportunity: Taking on these challenges opens a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.
Flexibility & Commitment: At times, supporting our global customers may require working outside regular hours or over weekends. We value and appreciate this commitment, and ensure it's balanced with flexibility, recognition, and support.
Role Overview:
As a Technical Analyst, you will be responsible for managing the end-to-end delivery or customer change requests of projects, working closely with cross-functional teams. Your role will involve ensuring project execution, technical feasibility, removing impediments, and aligning delivery with business objectives.
Key Responsibilities:

• Oversee the end-to-end delivery of technical projects or customer change requests, ensuring timely and high-quality releases.
• Collaborate with engineering, project management, and stakeholders to define delivery roadmaps.
• Ensure projects are aligned with technical feasibility, business goals, and customer needs.
• Identify and mitigate risks, dependencies, and bottlenecks throughout the delivery lifecycle.
• Implement and optimise Agile, Scrum, Kanban, or SAFe frameworks for efficient execution.
• Track and report project progress using tools like Azure DevOps or similar.
• Coordinate with cross-functional teams, ensuring smooth communication and issue resolution.

Qualifications:
What We're Looking For:

• Proven experience (8+ years) in project/module delivery, software development, or product delivery.
• Strong hands-on experience with hardware-integrated systems. Preferably, airport devices such as Kiosks, E-Gates, and other peripheral hardware (e.g., scanners, cameras, biometric devices) or similar.
• Solid software development background in C# and Java, with strong experience in WPF for desktop and device-driven applications.
• Experience developing and delivering applications that interface with hardware devices, including troubleshooting, performance optimisation, and reliability in production environments. A person should know how to integrate devices in the system using the SDKs, etc.
• Proficiency with version control systems (e.g., Git, Azure Repos, or similar), including branching strategies and code reviews, cloud platforms (AWS, Azure, GCP), and CI/CD pipelines

• Ability to manage complex technical projects, balancing scope, timeline, and risks.
• Strong problem-solving, stakeholder management, and communication skills.
• Flexibility for occasional travel to client sites as needed.

NICE-TO-HAVE:

• Knowledge of specific industry-related software or tools relevant to the position.
• Certification in relevant technical areas (e.g., ITIL, PMP, etc.) is advantageous.

EDUCATION & QUALIFICATIONS

• Bachelor's degree in computer science, Information Technology, or related field.

WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
? Flex Week: Work from home up to 2 days/week (depending on your team's needs)
? Flex Day: Make your workday suit your life and plans.
? Flex-Location: Take up to 30 days a year to work from any location in the world.
? Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalised platform that supports a range of wellbeing needs.
? Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
? Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Skills Required