Job Description

Responsibilities/Duties:

• Handling of enquiries.
• Technical support of customers, engineers, the service stations and of the sales department.
• Forwarding of service information
• Assuring that safety relevant service information's are installed/followed.
• Quoting of upgrades, services and not standard solutions (like new parts without Id. No., lifting aids, etc.) including follow up and evaluation of not received orders.
• Pro-active approach of services/customers support, offering of crane upgrades
• Technical support of warranty and good will cases.
• Arranging of service attendances in co-ordination with with prior approval of Service Manager.
• Project controlling and co-ordination
• Ensuring & checking of Services Invoices.
• Planning of engineer pool / Tools & other resources in co-ordination with Service Manager.
• Preparation of project specific documentation such as method statements, risk analyses etc.
• Journal duty at weekends and bank holydays
• Checking and follow up of work reports
• Checking and signing of hour reports
• Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM's, emails, etc.
• Support of commissioning jobs in the area of the service station
• Working according to rules with internal software
• Executing & monitoring of special task / projects assigned by organization
• Ensuring Corrective Action / Preventive Action /Continuous Improvement action on repeated failed parts in co-ordination with supplier / LWN

• Achieve customer satisfaction through prompt customer service

Competences:

• Signing according to signature regulations
• Disposition of engineers
• Generating of crane upgrade offers and non-standard parts offers following the factory guidelines
• Calculation and generating of work offers
• Generating and editing of service orders

Requirements:
1) Education:
Full time Degree / Diploma in Electrical / Electronics / Mechanical / Automobile
Engineering from reputed Institute / University.
Min. 3-5 years of hands on experience as maintenance / service engineer preferably on
Hydraulic Mobile Cranes or Material Handling equipments.
2) Experience:
At least 5 years' experience as a Service Engineer on a relevant Liebherr Product
Experience with part lists, preparing quotes and order administration
3) Special abilities, skills:

• Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.
• Field experience as Service Engineer
• Ability to interface with all levels of staff.
• Demonstrated ability to handle confidential information.
• Assist the Company in any necessary duties to achieve Company goals.
• Perform other related duties as assigned.
• Exact and precise working
• Ability to coordinate and plan service attendances
• Working with a pro-active approach

4) Foreign Languages:
English fluent in both spoken and written
Our offer
- Compensation at par with industry standards | Coporate Health Insurance & term life insurance.
- Financial Stability | annual reviews | service awards & reward recognization | career progression
- Join a dynamic and safety foucsed team
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact: Akshata.Haldankar@liebherr.com
One Passion. Many Opportunities.
The company
Liebherr India Private Limited with its main site in Mumbai was founded in 2006. It is responsible for sales and customer service of maritime cranes, construction machines (earthmoving, special deep foundation, tower cranes, and concrete technology), mining, mobile and crawler cranes and material handling technology in India and some neighbouring countries.
Location
Liebherr India Private Limited
Head Office
Unit A301- A305, 3rd Level, (5th Floor),
"A" Wing, Tower - 1, Seawoods Grand Central,
Plot R-1, Sector - 40,Nerul Node, Seawoods,
Navi Mumbai, Maharashtra - 400706.
Contact
Akshata Haldankar
Akshata.Haldankar@liebherr.com