Job Description

Exp: 3-6 years II Location: Remote anywhere in India II Employment Type: Full-time, Permanent II No. of position: 1 II Early joiners preferred. We are looking for a qualified Technical account manager to oversee and address our customers\xe2\x80\x99 technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships. Responsibilities:

• Increasing sales and winning new business.
• Providing technical support to customers before and after-sales.
• Evaluating customer needs to suggest upgrades or additional features.
• Training customers to use their products.
• Answering product-related queries in a timely manner.
• Maintaining customer relationships and ensuring customer satisfaction.
• Providing reports to developers and stakeholders on product performance.
• Ensuring deliveries arrive on time and in a good condition.
• Tracking account metrics.
• A bachelor\'s degree in computer science or engineering.
• Solid technical background with hands on experience in digital technologies
• Good technical and product knowledge.
• Excellent communication and interpersonal skills.
• Good critical thinking and problem-solving skills.

Job Type: Full-time Pay: 912,407.43 - 915,975.56 per month Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Application Question(s):

• Can you start working with us immediately?
• Do you have a bachelor\'s degree in Computer science or a relevant field?

Experience:

• Software Testing: 2 years (Preferred)
• Customer relationship management: 2 years (Preferred)