See yourself at Twilio
Join the team as our next Technical Account Manager 4, Americas
Who we are & why we're hiring
Twilio powers real-time business communications and data solutions that help build better applications and customer experiences.
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to provide designated technical support engineering to our strategic customers. The role will be based out of our Bengaluru office supporting our strategic customers based in the USA (West Coast) hence the role will be permanently working in complete night shift.
Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers based in the USA (West Coast)). As a designated TAM you will work on the cases created by customers assigned to you and resolve complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer's environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency.
Responsibilities
In this role, you'll:
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