Techincal Support
Job Description
1) Strong Analytical and diagnostic ability to identify root causes and resolve complex issues.
2) Excellent communication skills (verbal and written) for global customer interactions. This is the most important has to be a minimum B2 on CEFR scale (C1 Preferable)
3) Ability to deliver First Call Resolution and maintain professionalism in omni-channel support.
4) Strong technical troubleshooting skills to manage Adobe product troubleshooting across multiple OS platforms (Windows, iOS, Android, MacOS).
5) Accurate case documentation and CRM proficiency for tracking and follow-up.
6) Customer Handling: Professional interaction, escalation management, and case documentation.
Location
Mumbai
Job Function
BUSINESS PROCESS SERVICES
Role
Executive
Job Id
385296
Desired Skills
Customer Service
Desired Candidate Profile
Qualifications
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Job Detail
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Job IdJD4905980
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear