Job Description

:
Abour the client :
A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes--from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve business agility on a massive scale.
Job Title: SME - Technical Support (US Voice Process)
Location: Chennai (Work from Office)
Experience: 5+ Years (SME Level)
CTC: Upto 10 LPA
Key Responsibilities:
Manage complex technical queries for US customers via voice support.
Provide L1/L2 troubleshooting for hardware, software, and networking issues.
Act as a Subject Matter Expert (SME), supporting and mentoring team members.
Ensure SLA adherence, high-quality resolutions, and customer satisfaction.
Document process updates and contribute to knowledge base development.
Requirements
Requirements:
5+ years of experience in Tech Support (Voice - US Process).
Hands-on experience in troubleshooting Windows, VPN, Outlook, Networking, and related tools.
Strong verbal and written communication skills.
Prior SME/Team handling experience in a BPO/IT Helpdesk environment.
Flexible to work in night shifts (US Shifts).

Skills Required