to join our IT team. As a Tech Support Intern, you will assist with diagnosing software issues, resolving user problems, and supporting day-to-day IT operations. This is an excellent opportunity to gain hands-on experience in technical support, system administration, and user service in a real-world business environment.
Key Responsibilities
Assist in troubleshooting software, and network-related issues.
Provide first-level support to internal users via email, chat, or in-person.
Document support processes, FAQs, and technical issues.
Escalate unresolved issues to appropriate team members.
Coordination with institutes, customer support team members and tech team members for resolving queries
Requirements
Currently pursuing a degree in Computer Science, Information Technology, or a related field.
Basic knowledge of Windows/macOS operating systems and Microsoft Office tools.
Strong communication and problem-solving skills.
Eagerness to learn and a customer-service mindset.
Ability to work collaboratively in a team environment.
Preferred (Not Mandatory)
Experience with helpdesk tools or ticketing systems.
Understanding of cybersecurity fundamentals.
Knowledge of cloud platforms (Google Workspace, Microsoft 365, etc.).
What You'll Gain
Real-world experience in IT operations and technical support.
Opportunity to work with a professional IT team.
Exposure to enterprise-level tools and technologies.
Potential for full-time employment upon successful internship completion.
Job Type: Full-time
Pay: ?7,000.00 - ?10,000.00 per month
Benefits:
Work from home
Application Question(s):
Comfortable for 8k Stipend?
Work Location: Remote
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