to assist customers with technical issues and provide product/service support. The role involves troubleshooting, problem-solving, and guiding users through technical processes.
Key Responsibilities:
Respond to customer queries via phone, email, or chat in a timely and professional manner.
Diagnose and resolve hardware, software, and network-related issues.
Guide customers through step-by-step solutions.
Maintain logs of customer interactions, issues, and resolutions using ticketing systems.
Escalate complex issues to higher-level support or engineering teams.
Provide feedback to the product and development teams based on customer experiences.
Follow up with customers to ensure issues are resolved satisfactorily.
Stay updated with product knowledge and new features.
Requirements:
Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
0-1 months of experience in tech support or a similar role.
Excellent problem-solving and communication skills.
Familiarity with Windows/Mac OS, basic networking, and common software applications.
Ability to remain calm and patient under pressure.
Knowledge of helpdesk software (e.g., Zendesk, Freshdesk) is a plus.
Preferred Skills:
Strong customer service orientation.
Basic scripting or technical troubleshooting skills.
Ability to explain technical concepts clearly to non-technical users.
Job Type: Full-time
Pay: ?12,000.00 - ?15,000.00 per month
Work Location: In person
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