: Join a team of diverse professionals who collaborate, inspire, and support each other in achieving common goals.
Opportunities for Growth
: We are committed to helping our employees grow both personally and professionally through training, mentorship programs, and career development initiatives.
Innovative Projects
: Work on cutting-edge projects and initiatives that challenge conventional thinking and push the boundaries of innovation.
Work-Life Balance
: We understand the importance of maintaining a healthy work-life balance and offer flexible work arrangements to accommodate our employees' needs.
Competitive Benefits
: Enjoy a comprehensive benefits package including health insurance, retirement plans, paid time off, and more.
Careers
At KritiLabs, we believe in fostering a dynamic, innovative, and inclusive work environment where every individual's contributions are valued and celebrated. We're always on the lookout for talented individuals who are passionate about making a difference and driving positive change in their fields.
Tech Support Engineer - Voice Process - TS45934
Summary:
Electronics Engineers with good knowledge of engineering concepts, who needs to
manage and provide online support for device troubleshooting, maintenance and
replacements at the various operational locations.
Key Responsibilities:
Provide technical support to the operations team on device maintenance, trouble
shooting and replacements. Learn and train operations team members based on good knowledge of product
and solutions. Update records on support provided, maintenance and trouble
shooting. Voice Process: Handle incoming calls, emails, or chats from customers regarding
technical issues. Provide step-by-step solutions or escalate unresolved issues to higher-level
support. Reach out to customers for follow-ups, issue resolution, or proactive technical
checks. Conduct feedback calls post-resolution or after installations/updates.
Maintain detailed records of calls and outcomes in CRM tools.
Provide real-time voice-based assistance to customers experiencing technical
problems. Maintain detailed records of calls and outcomes in CRM tools.
Guide customers verbally through troubleshooting steps.
Ensure clear documentation of issues discussed and actions taken.
Qualification:
Provide technical support to the operations team on device maintenance,
troubleshooting and replacements. Good knowledge in electronics engineering concepts (BE or Diploma in
Electronics/EEE/Mechatronics only). Experience in working with teams will be an added advantage.
Fluency in Hindi, English and one regional language is mandatory as mentioned
below in the language section.
Location:
Chennai
Experience:
3 - 4 years
Languages:
Malayalam & Hindi (require fluency in both languages).
Kanada & Hindi (require fluency in both languages).
Tamil & Hindi (require fluency in both languages).
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