Compugraphs Softech Solutions is a fast-growing IT solutions company providing advanced HRMS, Payroll, and ERP solutions to businesses across industries. We believe in innovation, customer satisfaction, and delivering high-quality software and support services to help organizations scale efficiently.
Position Overview
We are looking for a skilled and customer-focused
Tech Support Associate
with
1+ years of experience
in technical support, application troubleshooting, and client interaction. The candidate will play a key role in assisting clients, resolving technical issues, and ensuring smooth functioning of software products and solutions.
Key Responsibilities
Provide
technical support
to clients via calls, emails, chat, or remote sessions.
Troubleshoot
software, hardware, and application-related issues
.
Install, configure, and maintain company software solutions for clients.
Document support requests, resolutions, and escalate unresolved issues to higher-level teams.
Ensure
timely resolution
of customer queries while maintaining high customer satisfaction.
Collaborate with the development team to report recurring technical issues and suggest improvements.
Train end-users on product functionality and best practices.
Required Skills & Qualifications
Bachelor's degree in
Computer Science, IT, or related field
(preferred).
1-3 years of experience
in technical support, IT helpdesk, or related role.
Strong knowledge of
Windows/Linux OS, Networking basics, SQL, and application support
.
Familiarity with
HRMS, Payroll, ERP, or SaaS software
will be an added advantage.
Working knowledge on
Software Testing & operation,
Worked on
Hardware Support & Services
Excellent communication
(English, Hindi, Odia)
and problem-solving skills.
Ability to handle pressure, multitask, and prioritize effectively.
Strong customer-centric attitude with a passion for technology.
Preferred Male Candidates only
Willing to Travel
What We Offer
Opportunity to work with a growing IT solutions company.
Learning & career growth
Friendly and collaborative work environment.
How to Apply
If you are passionate about technology and customer service, share your updated CV at
cv@compugraphs.org
with the subject line: Application for Tech Support Associate - Compugraphs Softech Solutions.
Job Type: Full-time
Pay: ?180,000.00 - ?240,000.00 per year
Benefits:
Health insurance
Provident Fund
Work Location: In person
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