Job Description

MAX 1.5 LPM GROSS!
Duration (in months)
Skillset
No of yrs of experience
Shift timings
Location (preferred)
Hybrid/remote
(Attached (Y/N)
No. Of Positions
3 Months
Tech ops
7 to 8 Years
1pm to 10pm
Hyderabad
Hybrid
Yes
1
Key Responsibilities:

• Provide a high level of 2nd & 3rd line advisory and consultative support to the Jazz customer stakeholder community.
• Collaborate on activities across the Tech Ops team, working with colleagues to identify and resolve blockers and impediments.
• Establish and maintain a good working knowledge of Jazz IT Service Management processes and governance requirements
• Own issues and developments on behalf of the customer, and manage these through the service lifecycle with own team.
• Analyse, configure and implement appropriate solutions with the support of the Functional and Development Consultants when applicable
• Strong communicator; work closely with Jazz and internal NDBS stakeholders, keeping all parties up-to-date with progress of key deliverables and key metrics.
• Problem solving: use own initiative to identify and implement solutions and opportunities.

Essential:

• Experienced SAP Supply Chain consultant with exposure to MRP planning, PPDS and how the two products are used in conjunction with required master data.
• Previous experience in triaging SAP incidents, and liaising with end users to identify and resolve issues.
• Good communication skills including liaison with various stakeholders via video calls and Emails
• Experience of working in regulated environments (e.g. pharmaceutical) and conforming to set policies for producing and maintaining documentation.
• Exposure to functional and UAT testing activities.
• Documentation skills:- including functional specifications, test scripts, business process instructions and understanding the importance of version control.

• A strong ability to understand business processes and design appropriate solutions.

• Demonstrable experience of maintaining technical knowledge / learning new skills.
• Proven ability to work with customers to provide robust end-to-end business solutions.

Additional Preferred Experience:

• Good understanding of GXP requirements
• Exposure to Service Now IT Service Management tool
• Experience in providing training to end users who have a limited exposure to SAP systems
• Previous experience of Change Management processes in a regulated environment

Skills Required