Job Description

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Tech Lead, Technical Professional Services
What does a successful Specialist, Technical Professional Services (Implementation Analyst) do?
As an Implementation Analyst, you will be responsible to perform remote and/or on-site software implementations and provide follow-up product support for Fiserv's clients via telephone, email, and web-based contact channels. Also, will assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc.) as needed.
You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks.
Opportunities for awards and recognition based on performance for demonstrating the Fiserv Values.
What you will do

• Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
• Deeply track, organize, and document all product implementation and support related activities.
• Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies.
• Perform other duties as assigned.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
What you will need to have

• Education:

• Degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related field
• Equivalent work experience may be substituted.
• Minimum # years' experience required: 2+ years in customer facing projects, client support role, or IT service industry.

• Type of work experience required:

• Experience with financial wires, risk and fraud tied to financial wires is a plus.
• Experience with Fed Now and/or Real Time Payments is a plus.
• Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments.
• Experience with peripheral deployments.
• Basic understanding of data communications and LAN/WAN
• Previous customer service experience

What would be great to have?

• Financial industry experience
• Work on multiple projects in parallel.
• Ability to work independently and collaboratively.
• Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables.
• Possess strong analytical problem solving ability
• Strong verbal and written communication skills (internal and client facing)
• Excellent follow-up skills, attention to detail
• Experience with Premier core banking platform.

Work Environment: Occasionally required to work evenings and weekends.
Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.