Job Description

We are looking for experienced Tech Lead - Support role for immediate hire. At Stackup, 'Tech Lead - Support' will be responsible for all technical aspects of supporting Stackup 's products & services to clients. Being a team leading role, support services to be rendered with a team of engineers.

Relevant experience: 5-8 years

Candidates with Technical support experience with Server Hardware, Virtualization solutions ( Proxmox/ VMware / Nutanix/ Hyper-V) ,storage (SDS/CEPH) and Cloud - OpenStack is must for applying this job.

Responsibilities:

Support coverage for all Stackup product & service offerings - Hyperconverged Infrastructure, Cloud, IT Automation Management, Software Defined Storage, MiniPC, System integration. Technical ownership in supporting, rolling out upgrades and enhance existing system to improve customer experience High level troubleshooting, as well as coordinating & cooperating with team members, customers, system integration partners. Provide support for technical, IT infrastructure issues to ensure client satisfaction. Ensure proactive health checks, hardware & software management with team. Managerial responsibility towards ensuring team performance. Co work with Product Development Engineering team in creating newer features, products. Technical ownership in procurement, inventory & vendor management Support process adherence, time line management Additional tasks as deemed required by organization.

Requirements :

Must be a self-motivated, be able to work both independently and in a team environment Ability to learn new technologies around IT Infrastructure, demonstrate & lead at functional level Exceptional team management Hands on IT Infrastructure knowledge around Servers, Storage, Networking Sound knowledge around Linux OS, KVM, Qemu, Cloud technologies, Software Defined Storage. System Engineer level knowledge in Windows Server & Linux OS. Great Soft skills in communicating with external - clients, partners, vendors & internal - team members, co-workers. Patience in handling customer issues, ensure close looping open ended things. Education - Engineering UG / PG - Electronics / Software.
Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹700,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person