Job Description

Our ServiceNow Competency is looking forward to hire Lead level ServiceNow Professionals who thrive on challenges and desire to make a real difference in the business world.

The shortlisted candidate should have strong communication, interpersonal, analytical, and problem-solving skills. Should have an ability to effectively communicate technical concepts within the team, and be able to work individually or as part of a team to achieve project goals.

You are required to have skills in the following areas:
Bachelors degree in Computer Science, Information Systems or related field
Overall 8 years of experience in the IT industry, at least 5 years in ServiceNow administration, development & Implementations.
Proven experience in leading ServiceNow projects and offshore teams (3-5 resources)
Proven experience in conducting requirements gathering workshop sessions for ServiceNow projects
Experience in ServiceNow Platform and modules like IT Service Management (ITSM), ITOM is a must
Nice to have experience in other modules like IT Business Management (ITBM), ITAM, GRC HRSD, etc.
Thorough understanding of ITIL/ITSM processes.
Experience with User Interface (UI) Policies/Actions, Business Rules, Script Includes, Scheduled Jobs, Glide Application Program Interface (API) stack, Scripted Web-Services, AJAX, JavaScript, SOAP, REST SSO-SAM
Hands-on design, development and deployment experience with the ServiceNow platform
Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
Ability to work on multiple engagements at the same time.

Desirable Skills:
ServiceNow Certified System Administrator (CSA) - is a must
ServiceNow Certified Implementation Specialist (ITSM/ITOM/HRSD/PPM)- is a Must
ITIL V3 foundation is a Must
ServiceNow Certified Application Developer Godo to Have

Responsibilities:
Gathers and documents user and process requirements, functional requirements, and develops technical requirements.
Works independently with minimal supervision, serves as a mentor to team members and leads a team of ServiceNow Consultants who works on implementation, administration and support engagements
Hands on development of ServiceNow platform
Lead the team on performing changes to the user interface, system properties, foundation content, Integrations, Data migrations, Reports & Dashboards and modifications to existing workflows
Facilitate roll out of new applications and modules in ServiceNow
Identify system deficiencies, recommend solutions as a trusted advisor to clients
Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
Collaborates with other IT functions to design solutions for complex problems and understands end-to-end business processes.
Performs system and integration testing with sample and live data.
Monitor health, usage and overall compliance of the application.
Identify and mitigate development and technical risks while also contributing to the Agile process by providing research, design ideas, ServiceNow best practices and contributions to the development.
Identify resources required for tasks.
Participate in Agile ceremonies.
Provide daily supervision and direction to Developers.
Staying current on product developments/releases to a level required for demo and POC/POV
This role is expected to generally work in India business hours with occasional off-hours status meetings with the on-shore teams

Additional Comments: ServiceNow Technology Lead with strong implementation skills with the ServiceNow platform as well as the ability to support, guide, train and manage a team of other ServiceNow consultants. The ServiceNow Technical Lead Consultant role will work closely with our external clients and internal technology project teams to achieve outcomes within the Agile Methodology.
Education: Any Graduate
Industry: Software Services, IT-Software

Skills Required