Job Description

Job Summary

To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA\xc2\xbfs/KPI\xc2\xbfs/OLA\xc2\xbfs. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Country Applying To : USA

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EEO Information

*Tech Mahindra Americas is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Tech Mahindra Americas is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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*T Voluntary Self-Identification of Veteran status

• These classifications are defined as follows:

(1) A \'\'disabled veteran\'\' is one of the following:

• A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
• A person who was discharged or released from active duty because of a service-connected disability.

(2) A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran\'s discharge or release from active duty in the U.S. military, ground, naval, or air service.
(3) An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
(4) An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United State military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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*Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way. If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.
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Background checks

*I understand Tech Mahindra Americas may perform background checks as part of the employment process as permitted by applicable law, which may include prior employment verification, criminal history, proof of academic achievement and any other background check that may be required by Tech Mahindra Americas and if so, I will have the opportunity to provide the appropriate consent to any such background checks.

I declare and confirm that the information I have provided as part of my application process is true and complete. I will promptly update any information I have provided, as and when there are changes. I understand that any misrepresentation or deliberate omission of fact will lead to termination of my employment/ consideration for employment. I agree to Tech Mahindra Americas processing of my personal data and other information in its recruitment process.

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