Job Description

Redefine the future of customer experiences. One conversation at a time.

We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.



Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.



If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

The Technical Lead is a senior individual contributor who combines deep technical expertise with hands-on execution. They actively write code, take ownership of end-to-end feature delivery, and are involved in architectural and design discussions. They also conduct code reviews, mentor engineers, and collaborate closely with cross-functional teams to deliver scalable, high-quality solutions aligned with the product vision and goals. As a key technical leader within the team, this role offers a strong pathway for professional growth, whether deepening expertise as a highly skilled individual contributor or evolving into engineering management.



As a

Technical Lead

within the Nextiva Platform Tenant Administration & Reporting, you will drive the technical direction and execution of key initiatives across our Administration & reporting needs. This role is ideal for a hands-on engineering leader with a passion for scalable architecture, clean code, developer enablement, and operational excellence.

Who You Are:

You are a seasoned full stack technical lead/software engineer with a proven track record of success in building and leading high-performing teams. You possess a blend of technical expertise, strong leadership skills, and a passion for building elegant and efficient software solutions.

Key Responsibilities:

Own the end-to-end technical delivery

of complex projects from planning and architecture to development, deployment, and support. Collaborate with product and engineering leadership to define

technical strategy, architecture, and roadmap

for platform capabilities. Write clean, efficient, scalable, and maintainable code, and establish

engineering standards

for the team. Provide

technical mentorship and guidance

to engineers across the team, fostering a culture of quality, accountability, and continuous learning. Lead

design discussions, code reviews, and sprint planning

, ensuring alignment on priorities, architecture, and system design. Act as the

technical point of contact

for cross-team initiatives and guide effective integration of platform components with the broader SaaS ecosystem. Continuously improve the team's

DevOps maturity

, observability, and incident response practices. Partner with stakeholders to ensure delivery of secure, performant, and maintainable software aligned with business goals.

Basic Qualifications:

8-10+ years of software engineering experience, including 2+ years in a technical leadership or team lead capacity. Deep proficiency in Java, Spring Boot, and backend service development in distributed, cloud-native environments. Proven experience with event-driven architectures using Kafka or similar streaming platforms. Expertise in designing scalable and resilient microservices, REST APIs, and internal platform services. Strong knowledge of cloud platforms (AWS/GCP), CI/CD pipelines, containerization, and infrastructure-as-code. Proficiency with relational and NoSQL databases, caching strategies, and system performance tuning. Solid understanding of engineering quality practices, including unit testing, integration testing, and code coverage.

Preferred Skills:

Experience leading cross-functional platform or infrastructure teams in high-growth SaaS environments. Exposure to

front-end technologies

such as

React

and

TypeScript

, and willingness to lead full-stack efforts when needed. Strong system design skills and the ability to evaluate trade-offs in scalability, security, maintainability, and performance. Experience fostering engineering growth through

1:1 mentorship, peer learning, and review processes

. Track record of

delivery excellence

, balancing velocity with stability and long-term maintainability.

Core Qualities for Success:

Leadership without authority:

Able to influence without relying on formal titles, and drive clarity in ambiguity.

Team-first mindset:

Invested in mentoring, pairing, and uplifting the team through collaborative problem solving.

Accountability and ownership:

Demonstrated ability to take initiative, follow through on commitments, and lead by example.

Bias for action:

Pragmatic decision-maker with a focus on delivering business value incrementally.

Strong communicator:

Able to articulate technical concepts clearly to engineers, product managers, and executives.

Nextiva DNA

(Core Competencies)



Nextiva's most successful team members share common traits and behaviors:

Drives Results:

Action-oriented with a passion for solving problems. They bring clarity and

simplicity

to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.

Critical Thinker:

Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven,

forward-thinking

, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.

Right Attitude

: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect,

caring

for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.



Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

Medical

- Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.

Group Term & Group Personal Accident Insurance

- Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. +

Coverage Type

- Employee Only
+

Sum Insured

- 3 times of annual CTC with minimum cap of INR 10,00,000
+

Free Cover Limit

- 1.5 Crore

Work-Life Balance

- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays

Financial Security

- Provident Fund & Gratuity

Wellness

- Employee Assistance Program and comprehensive wellness initiatives

Growth

- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!



Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.



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