Job Description

Hello. We\'re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we\'re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What\'s more, we\'re achieving it in a company that we\'re in control of. In an environment that we\'re co-creating. And a culture that\'s uniquely ours. Care to join us. It isn\'t a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we\'re uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It\'s an opportunity to be part of something special. About This Role This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following. Be responsible globally for the delivery and operation of PSTN and wireless carrier services and mobile devices, optimized for scalability, resilience, capacity & cost Expertise of carrier services and mobile device management with a proven track-record of designing complex, large transformational programmes Leading a globally distributed team of specialist domain engineers & partners, from a position of technical authority Working with customers to understand their business and technical requirements Designing complex solutions, leading work-streams on transformational programs and ensuring conformance to agreed design standards, methods, and tools, including prototyping new tools and applications where appropriate. Design and manage the current mobile device management platform, Microsoft Intune Ownership of technical challenges and the technical escalation point for the support teams Key competencies to include coaching, influencing senior stakeholders, managing time & priorities, conflict management, excellent presentation delivery and technical writing. Acting as a trusted advisor for our customers, translating centralised product roadmap insight into customer-specific impact avoidance and benefit realisation Be accountable for the execution of budget for delivery of projects and on-going operations Follow product management best practices with customer & consumer value at the heart of robust design & implementation decisions, to facilitate and drive a growth mindset We are looking for professionals with these skills to achieve our goals. If you have them, we would like to speak to you. Must have at least 10+ years\' experience in telecommunication services and mobile devices Mobile device management systems and mobile device security Experience with Apple Business Manager Experience in providing Tier2, Tier3 level of support for PSTN and wireless carrier services as well as Apple and Android mobile devices Work with external vendors to successfully manage the platforms and service delivery Experience placing orders and reporting incidents via carrier portals Experience ordering DID/DDI ranges, SIP trunks, PRI circuits, Toll Free and Call Collection Numbers as well as porting and RespOrg processes Experience with proactive critical number monitoring (e.g. Spearline) Telecom expense management principles to identify fraud, abuse and optimise costs Setting standards and policies for corporate and BYOD mobile devices Outstanding written and verbal communication skills with the ability to describe complex & abstract technical concepts up to board level Ability to influence outcomes and gain buy-in for new initiatives and ways of working Effective product mindset, with capability to advocate and drive key product innovations or opportunities with the developer community Basic Qualifications: Bachelor\'s degree in Computer Science, relevant discipline, or equivalent practical experience 10+ Years of Total Experience Preferred Qualifications: Demonstrable thought leadership & passion for Modern Workplace services Strong awareness of service delivery concepts (e.g. ITIL service management) Knowledge of 4G and 5G wireless hardware technologies utilized in manufacturing, supply chain, and consumer relevant environments Experience with Microsoft Teams and Cisco telephony Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We\'re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/ At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We\'re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon\'s compliance to all federal and state US Transparency requirements.

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