Job Description

Technical Skills:

• Hands-on experience on MSSQL & Oracle, PL/SQL
• Knowledge of Windows Application server (IIS), Linux
• Knowledge of CRM NEXT / DAP will be an added advantage
• Web Technologies : Asp.Net, IIS, HTML
  

• Managing various applications and their configurations
• Figuring out ways to "find the bug" utilizing troubleshooting techniques and all the tools and systems available within the organization
• Co-ordination with different teams(like Windows, Firewall, Network and others)
• To perform SIT(System Integration Testing)
• Production Support for application issues
• Co-ordination with BSG and Vendor for requirement discussion.
• Good Communication skill set(Writing /Verbal)
• Coordinating with multiple internal and external teams for project delivery.
• Work collaboratively with other staff either as a contributor of the project, or in an advisory capacity to their work.
• Understanding of CRMNEXT Application / DAP platform.
• Understanding on LMS / LOS application in BFSI Domain.
• Managing the UAT deliveries and Ensuring Testing & Sign off of the Project / Change Requests.
• Keep the Manager appraised of the task accomplishment, issues, status, Escalate issues that cannot be resolved by the team to Project Manager.
• Understanding on Web services (SOAP and Rest APIs), and coordination with Application Teams for Integrations of Services related project.
  

• Assisting with architecting the CRM system, related customizations, portals, and reports to model the bank’s organizational process
• Participating in requirement gathering, technical design and architecting sessions
• Creating data migration and integration mappings
• Resolving technical issues with servers, authentication, IIS, Exchange, SQL and other related technologies to CRM.
• Installing CRM and its related components with help of CRM Vendor and Support Teams.
• Responsible for closing tickets in defined TAT
• Active monitoring of application and in case of any issue highlighting the issue to seniors/client
• Checking IM and RF ticket on daily basis
• Co-coordinating with several Teams for production related issue like UAT deployment, UAT sign off ( Server Team, Network Team, BSG, DBA Support , Release Team )
• Ready to be available during off hours for critical activities like application upgrade/migrations, DR drills etc.
• Participation in calls to discuss production related changes to move in production