Job Description

Job responsibility

Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products Responsible for handling personal KPIs/KRAs Team player, Tech Savvy Responsible for high level of customer focus Having a strong hold on telecom products of leased line and voice products Project & Initiative on Process & technology Problem solving skills in chronic fault scenario.

Shift Working

Working in shifts (24/7)

Key Customer

End customer, authorized signatories, clients Internal teams

Necessary

Preferred

Skills

Excellent communication skills and hold on English & Hindi Strong customer handling skills Customer centric and high focus on customer facing processes Excellent grip on high end leased line and voice products Excellent hands on experience in handling QRC at call centre for Premium Customer Base Sound Knowledge in Telecom Technology Should be skilled in handling chronic & critical scenario.
Industry preferred from Technical - Call Centre / BPO / KPO /


Diversity





.

Qualification

Any Graduation / Diploma -


. .

Overall Work Experience

-


Minimum 1- 3 years of experience in the BPO segment handling highend telecom customers Hands on experience in voice and data products people handling and customer interaction .

Behavioural Attributes

Strong customer focus Good analytical skills Strong communication and interpersonal skills Inclination towards innovation Good Computer Knowledge -

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.