Job Description

Why position exists? The position will be responsible for the execution of New Product & Services implementation activities, Tariff Configuration and Network Testing


Job Responsibilities Internal Compliance Monitoring:


- Evaluation of conceptual requirements (BRS) raised by business units, assess various risks covering revenue, customer satisfaction, regulatory, process, etc & discuss the same for closure.


- Evaluate the Network requirements from Retail/Interconnect perspective and to understand the product conceptually to assess various Network Architectures, Call Processing Logics, and Integration with existing IT & Other Network Elements.


- Evaluation of Solutions shared by IT assess the impact w.r.to processing logic, existing rule sets in Intec / Retail & controls and ensure that it is aligned with the requirement.


- Contemplating of the Test Scenarios based on the understanding on Call flows and Network Architecture and IT Logic.


- Validation of test scenarios output to ensure that the results are in line with the expected outcome.


- To have In-depth knowledge on most of the Wireline data/Wireline switches regarding CDR legs and its parameters generation and proficient in validation of configuration tables.


- To ensure that values in the records received result in proper usage type values stamping in AMD, depending upon the analysis of type of call.


- Coordination with CFT & escalate any deviations to ensure the same are addressed on time.


- Validation agreements signed with the various partners with respect to Interconnect / Roaming and highlighting of any gaps observed.


- Validation of the ILD - UASL, NLD - UASL termination POI clearances templates received from NW and provides the clearance.


- To extensively involve in Swap of Network elements and ensure hassle free launch of services within minimum time period.


- Documentation and training of RA operations resources, for ensuring smooth hand-over post clearance.


General


- Ensuring SLA adherence for NPI projects/products.


- Ensuring the highest quality standards in the output being produced out of the activities assigned.


- Ensuring that there are no observation lapses resulting in revenue loss.


- Adherence to Reporting and escalations to Senior Management on account of any bottlenecks / slippages, etc.


Key Result Areas Functional - NPI approvals within TAT for Business & IT for CR / Non CR (BRS/Sol<=5 working days) Approval


Functional - NPI approvals within TAT for Business & IT for CR / Non CR (SIT/UAT/CLCM, Network Template & <=5 working days Risk matrix closed - 100%) & & POI Approval<=2 days


Tariff configuration - % Successful approval of billing configurations BRS/ URS/UAT, Post production roll out Verification/ Production issue fix for all Tariffs - Tariff Validation within TAT - % of closure with in 2 working Hours


Accuracy- % Defects in BRs Identified from the date of Production movement for period of 3 Months from production rollout




Necessary Preferred


Skills/ Capabilities and competencies Knowledge of Telecom and Service Industry A high measure of analytical thinking & reasoning skills would be a preferred advantage


Should have good communication & co-ordination skills Ability to identify potential risks


Good working knowledge in MS-Excel/SQL/Oracle.


Qualification MBA / B Tech / B Com Qualified MBA / M-Tech / CA / M Com Qualified


Overall Work Experience Minimum of 3 years of relevant work experience 2-3 years (2 plus years in Telecom / service industry)


Age (Optional)


Essential Requirement




Behavioural Attributes - Team Player


- Strong Organization and Time Mgmt Skills


- Excellent Communication Skills


- Outgoing and confident personality who is able to operate at all levels


- A self-starter who is pro-active and can set and achieve goals


- Audit mindset


Prefered Industry Telecom IT

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.