Job Description

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About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview
Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products; processing of payments and processing of trade finance transactions.


Deposit Management Team deals with Opening/Closing/Maintenance of DDA/Savings Accounts for corporate clients. Entry channels for receiving work is through emails and applications like Global Fulfillment Solutions (GFS), OnBoard Assist (OBA) & iCon - Intuitive Connections. Major Activities - Analysis Fees, Balance Transfer, Identification of Treasury Services, Closing of Account. Account Opening includes activities related to document review, opening accounts on system of record and imaging legal documents to Bank repository. Account Maintenance (fulfillment of signature card maintenance and imaging of legal documents) for commercial and corporate DDA accounts.

Deposit Management team currently service US region only and includes the below sub-functions:



Account Opening deals with Opening of corporate DDA Accounts and verifying/authenticating legal documents and uploading them on Bank Repository



Account Closing deals in closing of Corporate Accounts and deletion of Treasury services, including balance transfer and charging of analysis fees



Legal Name Change (LNC) Team perform ensures entity changes are happening across the globe to deliver client satisfaction



Authority Management (AM) is a global workflow solution simplifying how the Bank manages client entity and account level authorities through Authority Profiles - Workflow within Onboard Assist (OBA) application utilized by both Fulfillment and Servicing teams to manage signers/authorities. Users may setup a single Authority Management case that contains multiple region entity provided they are from the same Family GCI

Responsibilities


Responsible to ensure that the tasks are completed within the given Service Level Agreements (SLAs)



Need to adhere and meet all Risk, Control and Regulatory Metrics defined for the business



Deliver & manage individual targets & contribute towards process metrics - Productivity, Turnaround Time and Accuracy



Adhere to the Non Negotiable Tasks (NNTs)



Manage regular conversations through emails & online chats with onshore & offshore teams



Provide resolution to the status requests and queries from internal customers

Requirements
Education
Graduation/Post-Graduation

Certifications If Any - NA

Experience Range
0-3 Years

Foundational skills


Experience in Treasury domain (Account Opening, Closing, maintenance, Banking Operations, banking Back end Operations)



Must have eye for detail and should possess strong strategic & analytical skills Excellent time management skills Flexible for night shifts



Good Communication & Interpersonal skills



Should be a team player



Good understanding of Microsoft Excel and Outlook



Excellent time management skills

Desired skills



Excellent oral/written communication skills



Organized and able to multi-task in a fast-paced environment



Highly motivated, able to work independently and self-starter



Willingness to learn and adapt to changes



Stakeholder Management

Work Timings
Shift Window: 08:30 PM - 05:30 AM (Monday to Friday)

Job Location
Gurugram