Job Description

: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We\'re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview. The Client Protection organization includes Fraud Prevention & Detection (FP&D) and Claims Resolution & Recovery (CRR). FP&D is responsible for protecting customers and enterprise from fraud attacks whereas CRR is responsible for the research and timely resolution of fraud claims and billing disputes on customers consumer, commercial and small business credit/debit card account. . FP&D is responsible for protecting customers and enterprise from fraud attacks whereas CRR is responsible for the research and timely resolution of fraud claims and billing disputes on customers consumer, commercial and small business credit/debit card account. . Responsibilities. Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank\'s assets Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities as per the procedure The analyst would require to document the research conducted to support the decision taken on alert The analyst will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy. This position requires achievement of productivity and Client protection goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements. Requirements. Education. Graduation - Preferably Commerce graduate Certifications If Any: Na. Experience Range. 0-2 years Foundational Skills. o Ability to work well under pressure o Ability to multitask and adapt to change o Proficient with Microsoft Office Tools o Fundamental understanding on Bank o Good Communication Skills(both written and oral) o Strong analytical skills Desired Skills. o Detail oriented o Proven Problem Solving Skills o Self-motivated and results orientated Work Timings. 24X7 Job Location. Gandhinagar

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