Job Description

Lead, plan and guide configuration management of all organizational processes and systems in terms of their development, deployment, assessment and improvement; Drive process improvement, quality, transformational initiatives, operational excellence and other related best practices across organization. Deploy process improvement processes (Q2C, new product introduction) across the organization; Procure buy-in from senior leadership for deployment of Business Excellence framework. Responsible for ensuring that services, products, processes and facilities are in compliance with BBPF/ETOM framework, and government regulations (TRAI etc.). Develop TBEM application document, identify areas of improvement and criteria for each function, Establishes quantitative measurements and techniques for measuring quality and drive improvements. Drive and monitor process definition and documentation of various business processes by teams. Conduct process and product quality audit, ISO audits and documents inspection records. Coordinate the ICSAT survey each year and analyze survey report findings. Present ICSAT survey findings and analysis to Senior Management and functional teams. Work with functional teams to identify significant Q2C projects and identify problem areas. Use statistical tools such as control-impact matrix. Conduct Quality related training programs for functional/cross-functional teams.

Broad outline of the Role

Title: Audit Coordinator
Experience: 2-4 years
Band : B2-1
Location: Pune
Role objective: To support the Audit controller in the Implementation, maintenance & improvement of the existing ISO framework and certifications
Responsibilities
1. Coordination with auditee & auditors during audit to manage time
2. Tracking the progress of audit point closure
3. Publishing dashboards of Audit point closures, incidents
4. Reviewing of ISO documents and communication the changes to the functions
5. Manging the awareness program content
6. Managing the awareness program and assessment reports
7. Assisting the functions with required data, reports etc
8. Communicating the minutes of meeting to all stakeholders
Technical Skills: MS office
Soft Skills:
1. Communication
2. Collaboration
3. Ability to learn
4. Out of box thinking.

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills
Communication Skills

Job Segment: Business Process, Internal Audit, Inspector, Compliance, Audit, Management, Finance, Quality, Legal
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom

Skills Required