Job Description

This role at St Giles Trust involves supervising and coaching up to 8 practitioners delivering trauma-informed, person-led services addressing poverty, violence, and exploitation across Wales and the South-West. It focuses on safeguarding, service quality, partnership building, and inclusive leadership, while supporting disadvantaged individuals to transform their lives.

Responsible to:

Operations Manager (Violence & Exploitation and Poverty Pillar)

Responsible for:

Up to 8 service delivery practitioners

Hours:

Full Time, 35 hours per week (flexible hours) Fixed term until 30th September 2026

Grade:

Band 4 - 5

Location:

Wales - Hybrid - based in a delivery hub, Cardiff, Swansea, Newport, Wrexham or Colwyn Bay with travel across Wales and the South-West. (Will be in a rota to provide support to staff at our main offices)

Holiday:

30 days + bank and statutory holidays (pro-rated if part time)

Salary:

29,500 per annum
Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual.

Application Deadline:

Tuesday, 9th September 2025 at 9.00am

Interview date

: 18th of September 2025
We will be shortlisting and interviewing candidates on a rolling basis. We reserve the right to close this position at any time.




Please note this role requires Enhanced Adult and Child Workforce with Child barred list DBS Check
St Giles Trust is a Charity helping people facing severe disadvantage to find jobs, homes, and the right support they need. We help them to become positive contributors to local communities and wider society. We passionately believe everybody is capable of changing their lives. Our mission is we empower people to overcome injustices for themselves, their families and their local communities - we achieve this through offering support from someone who has been there. Our peer-led services form the backbone of our work.


You will be part of the Services Directorate supporting the delivery of services that prevent and respond to poverty, youth violence, and exploitation. You will supervise and coach practitioners delivering community-based services across Wales and the South-West of England, ensuring high-quality, trauma-informed, person-led support to children, young people, and adults facing disadvantage and risk. You will work closely with the Wales Leadership and Management Team to ensure consistency, collaboration, and strategic alignment across the Poverty and Violence & Exploitation (VEX) pillars. You will promote safeguarding, inclusive leadership, and evidence-informed practice while building strong partnerships and maintaining service quality and compliance. You will also champion a strong safeguarding culture, modelling best practice, strengthening team confidence in managing risk, and ensuring service users' safety and voice remain central to delivery and decision-making.

(1) Key Deliverables

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Leading day-to-day service delivery across Wales and South-West England in line with contract requirements, local need, and organisational values. Supporting the delivery of trauma-informed, co-produced, and developmentally appropriate interventions across Poverty and VEX services. Building strong local partnerships with statutory and voluntary agencies, representing St Giles in regional networks and multi-agency forums. Acting as safeguarding lead for your team, promoting a proactive safeguarding culture and providing guidance on complex safeguarding issues. Providing line management, supervision, and coaching to up to 8 practitioners working across dispersed locations. Driving performance against KPIs, contractual outcomes, and quality standards, using data and client feedback to inform service development. Ensuring compliance with GDPR, data protection policies, and reporting obligations including ISAs and DPIAs. Supporting service reviews, audits, and quality improvement initiatives across both pillar areas. Championing inclusive leadership and fostering psychologically safe, reflective, and equitable team environments. Supporting recruitment, induction, and training for staff across the Wales and South-West region. Contributing to service development and innovation through reflective practice and evidence-led learning. Ensuring confidentiality and information security in line with St Giles' policies and external compliance standards. Promoting sustainable working practices and contributing to reducing the environmental impact of St Giles' operations. Demonstrates a strong understanding of St Giles approach to employing and developing lived experience including how it is applied in line with our values.

(2) Person specification

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Experience, Knowledge & Qualifications

In-depth knowledge and experience of implementing safeguarding policy and legislation affecting children, young people, and adults at risk, including in cross-border (England/Wales) contexts. Experience acting as a safeguarding lead or first point of contact for operational delivery teams. Experience delivering or supervising trauma-informed, strengths-based, and person-led services in community or justice contexts. Proven ability to lead and manage diverse and geographically dispersed teams across multiple contracts and thematic areas. Strong understanding of the drivers of poverty, violence, and exploitation and the systems that shape exclusion. Experience using quality assurance frameworks, audits, and data to drive service improvement. Familiarity with contract management, KPIs, and performance frameworks across a range of commissioners. Demonstrated ability to embed equity, diversity, and inclusion into team dynamics and service delivery. Strong relationship-building skills with partners including local authorities, health, police, schools, and voluntary sector services in both Wales and the South-West. Experience maintaining compliance with data protection obligations and service standards. #

Skills and Abilities

Ability to supervise and coach staff in complex, high-pressure environments. Confident in managing safeguarding, risk escalation, and decision-making. Strong communication, planning, and organisational skills. Comfortable using data to support service quality and impact reporting. Capable of fostering inclusive, supportive, and accountable team cultures. Ability to demonstrate a good understanding of and commitment to lived experience and achieving impact for SGT clients alongside our commitment to develop our Lived Experience ecosystem

(3) About Us

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In St Giles, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.


We are an equity and inclusion-confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, nonresponsive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.


St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the for the vacancy.

Ready to Apply?

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1.

Click HERE to download

the application form.
2. Complete the application form, including the personal statement in relation to the job description.
3. Once completed, please return it by email to humanresources@stgilestrust.org.uk. Please include the Job Title and Job Code in your email subject.
4. The deadline for this job application is

Tuesday, 9th September 2025 at 9.00am.

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.


Tianna Graham



People Officer