Job Description

: Team Lead - Travel & Visa (Sales Support)

Manage inbound and outbound calls globally with professional telephone etiquette. Lead and support the sales team with a strong focus on achieving travel sales targets. Possess in-depth knowledge of global travel destinations, visa processes, and inbound/outbound holiday packages (USA, Canada, UK, Schengen, and other visa-required countries). Deliver excellent customer service and communication (both written and verbal). Assist customers and corporate clients in planning well-organized trips via phone, email, or online platforms. Oversee issuance of flight tickets, hotel bookings, and other travel services, with hands-on experience in GDS systems such as Amadeus/Sabre. Stay updated on global travel trends, restrictions, rules, and regulations. Handle and resolve customer complaints effectively. Ensure accuracy of client-provided information, preparing and verifying documents for visa submissions. Guide and mentor team members to maintain service quality and meet performance goals.

Requirements:

Minimum 2 years of experience as a Travel or Visa Consultant, with exposure to sales support and team management. Educational qualification: High school diploma or bachelor's degree (preference for tourism, travel, or hospitality background). Proven ability to build and maintain vendor relationships (existing networks will be an advantage). Strong leadership, communication, and interpersonal skills. Excellent customer service orientation with problem-solving ability. Proficiency in computer applications and travel booking systems (Amadeus/Sabre).
Job Type: Full-time

Pay: ₹42,000.00 - ₹45,000.00 per month

Work Location: In person