Job Description

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Qualifications
Graduate
CCNA or equivalent networking qualifications
Essential Hiring Skills

Accuracy and attention to detail

Excellent written language and comprehension

Aptitude to comprehend articles and good analytical skills

Ability to multitask

MS Excel
Roles and responsibilities
Handles direct customer inquiries
Provides technical support to customers.
Troubleshoots and repair solutions. Understand network architecture required to support VoIP services.
Recommends network hardware, software and design elements.
Answers technical questions, solve technical problems and suggest appropriate workarounds.
Provides quick and accurate handling of support interactions
phone, chat, screen sharing & email.
Handles and resolve customer inquiries, questions, complaints, and concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1& 2 Representatives.
Offers alternative solutions when appropriate if the issue is beyond the representatives training and scope of responsibility with the objective of resolving the customers concerns.
Adhere to schedules, guidelines, and requirements in accordance with the Companys set policies and procedures.
Shift and Location
Night Shift.
Bengaluru Technical Support