Job Description

Duties and Responsibilities


Responsible for team's deliverables & their quality, KPIs & pipelining


Coaching of Process Specialists to effectively deliver their responsibilities


Challenge the status quo


Ensure that all Customer Facing Processes are mapped out, posted and keptupdated in our internal knowledge database tool


Cascade important organizational information you might have received fromstakeholders & upper management


Identify bottlenecks, low hanging fruits, areas for improvement & address themwith Organization's Stakeholders to conduct a plan to overcome the issue weface


Usage of data to support the decision making process

Requirements


Previous working experience within Flight Travel Industry (Amadeus,Sabre

)
At least 2 years of working experience as a people's Manager/Teamleader, preferably in quality assurance or any relevant field withprocess-improvement responsibilities


Excellent knowledge of English


Excellent organizational skills and high attention to detail


Ability to follow a methodology and enhance as we develop as anorganization


Strong critical thinking and curiosity for solving complex problems


Strong communication and cross departmental cooperation skills as wellas customer oriented mindse

t
Competent to work in a high-dynamic environment with conflicting priorities


High Sense of urgency and accountability skills


Participation in business-as-usual or strategic projects connected to area of responsibility

Job Type: Full-time

Pay: Up to ₹900,000.00 per year

Schedule:

• Day shift
• Rotational shift

Supplemental pay types:

• Yearly bonus

Application Question(s):

• do you have hands on knowledge on GDS
(Amadeus,Galileo,Sabre)

• Have you ever worked in Travel or Aviation industry

• How many years of Team handling experience


Experience:

• total work: 3 years (Required)

Work Location: In person