Team Leader(international Customer Care ,bpo)
Year Mohali, Punjab, India
Job Description
Greetings We are looking for a Team Lead for an International Customer Support Process in Mohali.
Roles and Responsibilities
Managing Team Performance
- Setting team targets board that in line with annual target requirements
- Tracking performance through effective use of all performance reports
Recruitment & Selection
Core Team Development
- Coach and develop employees through regular one on one meetings, and through the use of individual Development Action plans (including outsourced renewalist, if applicable)
Client Relation Management
- Maintain ongoing relationships with the Key personnel of the project
Desired Candidate Profile
- Good interpersonal skills with ability to communicate with all levels of employees
- Min 1 year International Team Lead Experience
- Good team working skills and able to work effectively and contribute in a team
- Lateral thinking, Persistent and Persuasive/Influencing
- Positive and Enthusiastic
- Ability to work to deadlines & Targets
- Keen, flexible attitude
- Willing to work in rotational shifts
Salary Offered Upto 6lpa (Based on last drawn)
Working days 5
To discuss further on the role kindly reach out to our expert H.R.\'s Or Whatsaap TL Mohali on the given numbers.
- Shikha 7880292299
- Prajit 7999557006
Warm Regards,
Prajit Grover
HR TEAM
KVC CONSULTANTS LTD
Role: Team Leader
Salary: 5-6 Lacs P.A.
Industry: BPO / Call Centre
Department: Customer Success, Service & Operations
Role Category: Operations
Employment Type: Full Time, Permanent
Key Skills
Team leader
bpo Inbound Process International Customer Care Team Handling team development Team Supervision team leading TL Customer Care International BPO Skills highlighted with \xe2\x80\x98\xe2\x80\x98 are preferred
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Job Detail
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Job IdJD3057391
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMohali, Punjab, India
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EducationNot mentioned
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ExperienceYear