Job Description

Job Requirements
Role/ Job Title: Team Leader Credit Card-CCU
Business: Customer Service
Function/ Department: Customer Service Delivery
Place of Work: Juinagar
Roles & Responsibilities:
'Team Management -- Team leaders are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
Coaching and Mentoring: -- Team leaders are also expected to be great tutors and excellent mentors to their team members
Goal Setting and Achievement: -- team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too
Multitasking: -- Must be able to handle multiple tasks at the same time without errors and mistakes.
Secondary Responsibilities :
'Ability to effectively collaborate with internal and external teams/stake holders.
Ability to manage challenging situations and go the extra mile.
'Excellent written and spoken communication.
Good understanding of Liabilities products and processes,
Excellent convincing skills.
Managerial & Leadership Responsibilities :
'Work to optimize productivity and efficiency of the team. Excellent people management and team building skills
Key Success Metrics:
'SQ - Team
Repeat (T + 7)
Frontline attrition (PM)
NPS
Team Productivity
Team Earning Incentives '