plays a critical supervisory role within Stellar Cinema, Gandhidham, ensuring the smooth and efficient operation of the cinema during their assigned shifts. The position requires hands-on management of staff, facilities, customer service, and health & safety protocols, maintaining the high standards expected by Stellar Cinema.
Key Responsibilities:
Operational Oversight
Supervise daily cinema operations including ticketing, food & beverage counters, ushering, and auditorium readiness.
Ensure film screenings begin promptly and technical issues are reported and escalated immediately.
Manage shift transitions, ensuring smooth handovers and proper communication of operational updates.
Team Leadership
Lead, motivate, and guide front-line staff during the shift.
Allocate tasks and monitor team performance to ensure operational targets and service standards are met.
Support the induction and on-the-job training of new staff members.
Customer Experience
Ensure guests receive excellent service and a consistently enjoyable moviegoing experience.
Address customer complaints, feedback, or escalations promptly and professionally.
Monitor lobby, auditoriums, restrooms, and all guest-access areas for cleanliness and order.
Health, Safety & Security
Conduct opening and closing checks, ensuring all health, safety, fire, and security procedures are followed.
Act as first point of contact in the event of emergencies or incidents.
Maintain daily compliance checklists and ensure reporting of safety or maintenance concerns.
Cash Handling & Administration
Supervise POS terminals and oversee accurate cash handling procedures.
Perform safe counts, till reconciliations, and complete end-of-shift documentation.
Report discrepancies, equipment malfunctions, and unusual incidents to the General Manager.
Oversee accurate billing and cash management.
Assist in daily cash reconciliation and report discrepancies.
Monitor stock levels of concessions and report shortages.
Training & Development:
Coordinate with projection, security, and housekeeping teams for smooth show operations.
Assist in onboarding and training of new staff.
Conduct briefings and refreshers on operational protocols and customer handling.
Coordination:
Coordinate with projection, security, and housekeeping teams for smooth show operations.
Liaise with vendors or contractors as per instructions from management.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
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