Team Leader Cards Portfolio Contact Centre
Job Description
Role/Job Title: Team Leader Cards Portfolio-Contact Centre
Business: Credit Card
Function/ Department: \'Credit Card Sales
Place of work: Navi Mumbai (Customer Contact center)
Roles & Responsibilities:
\'Team Management -- Team leaders are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
Coaching and Mentoring: -- Team leaders are also expected to be great tutors and excellent mentors to their team members
Goal Setting and Achievement: -- team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too
Multitasking: -- Must be able to handle multiple tasks at the same time without errors and mistakes.
Secondary Responsibilities:
\'Ability to effectively collaborate with internal and external teams/stake holders.
Ability to manage challenging situations and go the extra mile.
Key Success Metrics:
\'Excellent written and spoken communication.
Percentage of sales team hitting quota
Conversion %
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Job Detail
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Job IdJD3060071
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNavi Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear