Job Description

Job Title:

Team Leader - Admission Support (Work from Home)

Company:

Classic Learn (Startup)

Location:

Remote / Work from Home

Working Hours:

11:00 AM - 8:00 PM

Salary Range:

?5,000 - ?10,000 per month (Target Based + Performance Incentives)

About Classic Learn

Classic Learn is a fast-growing ed-tech startup dedicated to providing quality online learning experiences. We are looking for a

Team Leader (Admissions Support)

who can lead, motivate, and manage a remote tele sales/admission team to achieve enrollment targets and ensure high student/parent satisfaction.

Key Responsibilities:

Lead and manage a team of tele sales/admission executives working from home. Drive

daily/weekly/monthly enrollment targets

and ensure team performance. Monitor lead allocation, follow-ups, and conversion rates. Ensure high-quality support and timely responses to student/parent inquiries. Conduct regular training sessions and performance reviews for the team. Maintain discipline, attendance tracking, and reporting for the team. Ensure CRM/system usage compliance and accurate admission documentation. Generate and share daily/weekly MIS reports with management. Support revenue growth through upselling/cross-selling of courses. Maintain a positive, motivating work culture to reduce attrition.

Key Performance Indicators (KPIs):

1. Team Performance & Productivity

Daily/Weekly Target Achievement (% of admissions closed). Lead Conversion Rate (leads assigned vs. admissions). Average Response Time & Follow-Up Compliance.

2. Quality of Support & Customer Satisfaction

Student/Parent Satisfaction Score (CSAT/NPS). Call/Chat/Email Quality Score. Complaint Resolution Rate within TAT.

3. Team Management & Leadership

Attendance & Discipline (Work-from-home login adherence). Training & Development sessions conducted. Attrition Rate (team member retention). Coaching for low-performing team members.

4. Operational Efficiency

CRM Usage Compliance (100% accurate updates). Admission Process Accuracy (error-free documentation). Timely submission of MIS reports.

5. Revenue & Growth Contribution

Team Admission Target Achievement. Upselling & Cross-Selling performance. Cost per Admission (CPA) control.

Requirements:

Proven experience in

admissions support, sales, or telecalling

(education sector preferred). Minimum

1-2 years of team leading/supervisory experience

. Strong communication & leadership skills. Ability to motivate remote teams and meet targets. Familiarity with CRM tools, Excel/Google Sheets, and reporting. Self-driven, disciplined, and result-oriented.

Compensation:

Salary:

?5,000 - ?10,000 per month (Target-based + Incentives). Performance-based growth opportunities in a fast-scaling startup.

How to Apply:

Only

serious and interested candidates

willing to work from home (11 AM - 8 PM) should apply.

Send your resume to:

classiclearnhr@gmail.com

What'sapp Contact:

[7983020261]

Job Type: Full-time

Pay: ?5,000.00 - ?10,000.00 per month

Benefits:

Work from home
Experience:

Team leader Admission Support: 1 year (Required)
Language:

Hindi, English (Required)
Work Location: Remote