to manage and lead a team of mortgage professionals in processing, underwriting, or post-closing operations. The ideal candidate will have strong domain expertise in US mortgage processes, leadership skills, and a track record of delivering high-quality results in a fast-paced environment.
Key Responsibilities:
Supervise daily mortgage operations, including loan processing, underwriting, closing, or servicing, as applicable.
Lead a team of associates to ensure timely and accurate completion of assigned mortgage tasks.
Monitor workflow, allocate tasks, and manage team productivity and quality metrics.
Ensure compliance with US mortgage regulatory standards (FHA, VA, FNMA, FHLMC, etc.) and internal company policies.
Act as a point of escalation for process issues, errors, or client concerns.
Coordinate with onshore/offshore stakeholders, clients, and internal departments for smooth operations.
Coach, mentor, and provide performance feedback to team members; support their professional development.
Prepare and review reports on team performance, quality, productivity, and SLA adherence.
Participate in internal and external audits, process improvement initiatives, and quality assurance reviews.
Stay updated with changes in mortgage guidelines, industry trends, and compliance requirements
Job Types: Full-time, Permanent
Pay: ?40,000.00 - ?65,000.00 per month
Work Location: In person
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