Job Description

Job Title: Team Leader - Telesales (Education Sector)

Location:

Mulund

Department:

Sales

Reports To:

Sales Manager

Employment Type:

Full-time

Job Summary:

We are looking for a motivated and experienced

Team Leader - Telesales

from the

education sector

to lead, mentor, and manage a team of telesales executives. The ideal candidate will have a proven track record in student lead generation, counseling, and admissions, with strong leadership and communication skills to drive team performance and achieve enrollment targets.

Key Responsibilities:

Lead, motivate, and manage a team of

telesales/telecalling executives

to achieve individual and team

admission and revenue targets.

Plan and allocate daily calling tasks, monitor team performance, and ensure

timely follow-ups

on leads. Train and coach team members on

sales techniques, product knowledge, communication skills, and CRM usage.

Track team productivity, maintain performance reports, and share regular updates with management. Handle

complex or escalated inquiries

from students or parents effectively. Ensure

high-quality communication

standards and a strong customer experience in every interaction. Work closely with the

admissions and marketing teams

to execute lead generation and conversion strategies. Analyze team performance metrics (calls made, leads converted, revenue achieved) and recommend improvements. Contribute ideas to enhance the admissions process, lead management, and telecalling scripts. Conduct regular team meetings, reviews, and performance appraisals.

Key Skills and Competencies:

Excellent

leadership and team management

skills. Strong

communication, persuasion, and negotiation

abilities. Data-driven approach with good

analytical and reporting skills.

Sound understanding of the

education/admissions process.

Ability to motivate and inspire a team to meet and exceed goals. Proficiency in

MS Office

and

CRM/lead management systems.

Strong problem-solving, decision-making, and time-management skills.

Qualifications & Experience:

Education:

Graduate or Postgraduate in any discipline (MBA in Marketing/Education Management preferred).

Experience:

Minimum

3-5 years

of experience in telesales or B2B sales At least

1-2 years of experience as a Team Leader/Supervisor

in the

education sector

(e.g., Edtech, Byjus, College Dekho, Educational institutes).

Industry Preference:

Candidates

from educational background

with a strong understanding of student acquisition and admissions processes.

Compensation:

Rs.30000/- to 40000/- per month

Work Schedule:

09:00 to 18:00

10:00 to 19:00

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Provident Fund
Work Location: In person