Job Description

Job Title: Team Leader - Inbound Company: Call 2 Connect Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, Maharashtra Job Type: Full-time | Work from Office (Onsite)Job Summary:Call 2 Connect is seeking a dedicated and experienced Team Leader (Inbound) to oversee daily operations of our inbound process team in Malad West, Mumbai. The ideal candidate should have at least 1 year of experience managing inbound teams in a BPO environment and be capable of driving team performance and delivering outstanding customer service.Key Responsibilities:- Supervise and manage a team handling inbound customer calls.- Monitor team performance and ensure SLA compliance.- Coach and mentor team members to improve call quality, efficiency, and customer satisfaction.- Handle escalations and resolve customer concerns promptly and professionally.- Generate and analyze performance reports and share insights with management.- Coordinate with other departments to streamline service delivery.- Maintain discipline and foster a positive work environment within the team.Candidate Requirements :- Experience : Minimum 1 year as a Team Leader in an Inbound BPO processAge Limit : 25 to 35 yearsEducation : Graduate (any stream)Language Proficiency : Fluent in English & Basic HindiGender : Male & Female - Both welcome to applyShift Timing : Day Shift (09:30 AM - 06:30 PM)Work Days : Monday to Saturday (Sunday Off)Interview Details :Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMVenue: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to - 32,000/month (Negotiable as per experience)- Incentives: Attractive performance-based incentives- Annual Appraisal & Increment Policy- Health Insurance- Provident Fund (PF), ESI & PTWhy Join Call 2 Connect?- Opportunity to lead in a reputed BPO organization- Day shift with fixed Sunday off- Professional work environment with growth opportunities- Comprehensive employee benefits and supportHow to Apply: Walk in for an interview during the mentioned hours or contact the HR team. Please carry your updated resume and valid ID proof. (ref:updazz.com)