for our Telecalling team. The ideal candidate should have excellent communication and leadership skills to manage a team of telecallers, meet performance targets, and ensure high levels of customer engagement.
Key Responsibilities:
Lead, manage, and motivate a team of telecallers to achieve individual and team targets.
Train and onboard new telecallers and ensure consistent performance across the team.
Monitor calls and provide feedback to improve communication skills and script adherence.
Allocate daily call tasks, monitor progress, and report team performance to management.
Handle escalated customer calls and resolve complaints professionally.
Maintain a high standard of customer service and ensure customer satisfaction.
Prepare performance reports, MIS data, and maintain call logs.
Assist in hiring and team development activities.
Ensure that the team complies with company policies and telecalling protocols.
Skills & Qualifications:
Minimum graduate with strong communication in Hindi, English, and regional languages.
Proven experience as a team leader or supervisor in a telecalling or call center environment.
Ability to coach, mentor, and motivate team members.
Strong analytical, problem-solving, and interpersonal skills.
Basic computer proficiency (MS Excel, CRM systems, etc.)
Target-oriented with a positive attitude and leadership quality.
Preferred Qualities:
Energetic, confident, and self-driven.
Patience and empathy in dealing with customers and team members.
Ability to work under pressure and meet deadlines.
Job Types: Full-time, Permanent
Pay: ₹8,086.07 - ₹20,665.78 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Yearly bonus
Work Location: In person
Expected Start Date: 07/07/2025
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