Job Description

Job Title:

Team Leader - Service Operations

Department:

Field & Center Operations

Location:

Onsite + Field

Reporting to:

Area/Regional Manager

Key Responsibilities:

Center Management

Oversee daily functioning of the service center. Ensure service readiness, cleanliness, and inventory availability. Supervise front desk, technicians, and support staff.

Team Leadership

Train and guide front desk and field service personnel. Assign roles, manage schedules, and ensure adherence to SOPs. Conduct performance reviews and team briefings.

Field Operations Oversight

Coordinate daily tasks for field technicians. Ensure timely completion of jobs and adherence to SLAs.

Customer Experience & Escalation Handling

Monitor service quality, turnaround time, and customer satisfaction. Intervene in complex or escalated customer complaints.

Procurement & Parts Management

Track spare part requirements and coordinate with procurement team. Maintain inventory levels to ensure zero delays in service.

Compliance & Reporting

Ensure compliance with hygiene, safety, and company SOPs. Submit daily/weekly reports on system inward, TAT, field activity, and team performance.

Requirements:

Graduate/Diploma in Computer Hardware or Electronics. 3-6 years experience in service operations, with team handling. Strong leadership and problem-solving skills. Proficient in CRM tools, MS Excel, and service reporting.
Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Work Location: In person