Job Description

Team Leader - Service Operations - CTS_ North

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Functional area: Customer Service
Country: India
City: Gurgoan
Company name: Atlas Copco (India) Private Ltd.
Date of posting: May 30, 2025

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Team Leader - Service Operations




Job description/Mission:


Safety


Motivating and maintaining awareness of field team for occurrence reporting Regular monitoring TIA dashboard and closing the TIA cases after proposing proper actions. Ensuring availability and usage of PPEs at service
IN ORDER TO support the Group's safety culture, "0-accident" culture




Service efficiency

Improve an effectively monitored service response time Improve service efficiency (First Time Fix the problem) in strict compliance with operating procedures and manuals
Efficient service planning & execution of service jobs by effective utilization of available resources.

Timely service job opening & closure in COPS, EPad and SAP and allocation of FSE to increase utilization and efficiency

Regular monitoring and keep a control on MTTR, Backlog and WIP Improve utilization hours and external efficiency by collaborating with CTS sales division

IN ORDER TO improve service revenue and enhance customer satisfaction


Dealer development

Competence mapping of Dealer's technicians
Planning of training to be provided based on population base to dealer engineers to solve complex technical problems Keep them updated with relevant technical information Monitor complaint registers of dealers and track dealer performance to ensure that they are performing service interventions in line with the requirements of the machine population

IN ORDER TO improve dealer efficiency in handling service



Failure reporting

Ensuring timely reporting of warranty complaints and product quality related issues through FSE.

Escalation of customer feedback for quality improvement

ECB implementation to be performed as per their priority level.

IN ORDER TO help the product company in addressing product quality issues



People Management

Assist the Zonal Manager in Recruitment and Induction Appraisal, competence evaluation and development of service engineers Coaching, mentoring, and motivating of service team

IN ORDER TO develop a competent CTS service team


Operations Management


Organize Tool-Box meeting on regular interval, invite all divisions. Drive healthy discussions and monitor the implementation of resolution taken.

Supporting National Service Operations Manager and Zonal Service Operations Manager to revise the planning process document and suggesting best process to increase operational excellence.

Interact in a constructive and professional manner with the different stakeholders, and internal customer to improve customer centricity

IN ORDER TO maintain high collaborative culture



Asset management


Resource optimization

Availability of right tools to the FSE

Inspection, calibration and raising the request for requirement of tools to Zonal Service Operations Manager

Manage the operational assets and resources. Maintain the Tool database properly

Effective implementation of set processes in the Region

IN ORDER TO increase service and operational efficiency.





Compliance with Corporate Guidelines

Follow in letter and spirit the Atlas Copco Vision, Mission and core values Comply with the Atlas Copco Business Code of Conduct Comply with the policies and procedures communicated from time to time Perform any other tasks given by supervisor from time to time

IN ORDER TO enrich the corporate culture

To succeed, you will need

Experience Requirements:


A minimum of five years of relevant experience in the Atlas Copco compressor service sector is required.


Applicants with a background in service operations will be at an advantage


Knowledge/Educational Requirements:


A diploma or degree in engineering is necessary

Personality Requirements:

A committed team player with strong communication skills is essential.


Candidates should demonstrate high levels of energy and drive, possess a positive attitude, and be willing to go the extra mile.

In return, we offer you

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.


Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.


Learn more at www.atlascopcogroup.com

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.